Refund policy
Refund Policy - Meet Matrimonial :
At Meet Matrimonial, we understand the importance of providing a transparent and fair refund policy to our users. Please review the following details regarding our refund policy:
- Eligibility for Refunds:
- Refunds may be considered under certain circumstances, such as technical errors, duplicate payments, or dissatisfaction with our services.
- Users must provide valid reasons for requesting a refund, which will be assessed on a case-by-case basis.
- Refund Procedure:
- Users must submit a refund request by contacting our customer support team via email or phone.
- Refund requests should include relevant details, such as the reason for the refund, transaction ID, and any supporting documentation.
- Refund Timeframe:
- Refunds will be processed within a reasonable timeframe, typically within 7-14 business days from the date of approval.
- The refund will be issued using the original payment method whenever possible.
- Non-Refundable Items:
- Certain services or products may be non-refundable, such as premium memberships, personalized matchmaking services, or promotional offers explicitly stated as non-refundable.
- Cancellation Policy:
- Users may cancel their subscription or membership at any time, but refunds for the unused portion of the subscription may not be provided.
- Any cancellation requests should be submitted before the renewal date to avoid automatic renewal charges.
- Dispute Resolution:
- In the event of a dispute regarding a refund request, Indian Matrimonial reserves the right to investigate the matter thoroughly and make a final determination based on the provided information and our policies.
- Policy Updates:
- Indian Matrimonial reserves the right to update or modify the refund policy at any time without prior notice. Any changes to the policy will be communicated to users through our website or other appropriate channels.
Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance. We are committed to providing excellent service and ensuring a positive experience for all our users.
Note: This refund policy is subject to change, and users are advised to review the latest version available on our website.
